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PAYMENT

Credit Cards

You are able to use any South African Visa and Mastercard credit cards and certain cheque cards. We also accept EFT payments and Mobicred finance option. We do not currently support Diner's Club and American Express cards.

 

Illumina Pty Ltd. uses the PayFast Online Portal for payments. PayFast use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. 3D Secure is in place for all credit card transactions. They use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries. Payments and card details are automatically checked against large online databases of blacklisted details. For more details you can visit the Payfast website here.

 

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN – which they register with their bank – to authenticate that they are the actual cardholder.

Please visit the Payfast Website here and Scroll Down to the bottom of the page to activate your 3D Secure at your preferred bank.

 

Check the following:

  • Did I type in the card number correct?
  • Did I type in the expiry date correct?
  • Did I type in the CCV Number at the back of the card correct?
  • Check with your bank or financial institution to rule out errors on their behalf.

 

If problems persist, please do not hesitate to call our Customer Care Team on 021 534 3636

 

EFT Payments

Are you a Standard Bank customer? Standard Bank takes longer to process Instant EFT. To speed up the process, send your proof of payment to support@payfast.co.za or give PayFast a call on 0861 729 327.

Once PayFast have verified your payment with us, we will process your order.

 

Illumina Bank Account Details

Account Name: Illumina Pty Ltd

Bank: Standard Bank

Brank Account type: Cheque/Current

Branch: Parow Centre

Branch Code: 051001

Account Number: 271503742

 

Bitcoin

Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. We partnered with Luno (previously known as BitX) to allow our sellers to accept Bitcoin payments.

Buyers can purchase Bitcoin in a variety of ways (in almost any country in the world) and use it in a variety of ways: including online purchases using PayFast.

Buyers simply pay the Bitcoin amount (at the current rate of exchange) during checkout. Sellers will still receive South African rand, just like with all our other payment methods.

Neither PayFast nor the seller receives or stores any Bitcoin, so there aren’t any risks of security, volatility or exchange rate fluctuations.

For a more in-depth explanation, please see the PayFast Website.

 

  • Accept international payments
  • Guaranteed payments, no chargebacks
  • You receive the exact ZAR amount requested
  • No risk of exchange rate volatility

 

Vouchers and Coupon Codes

Unfortunately we do not offer Gift Vouchers at the moment.

 

If you have two separate Illumina store credits, please contact our Customer Care Team so that they can consolidate them into one voucher code for the sum of the amount of the two store credits.

Please note that we are not able to consolidate any sale coupons or vouchers with a store credit.

021 534 3636 | customercare@illumina.co.za

 

Please make sure the email was not accidentally routed into your spam folder. To make sure you never miss our emails, add jane@illumina.co.za  to your email contacts.

If you cannot find the email in the spam folder, please contact our Customer Care Team at customercare@illumina.co.za .

Please note, that we cannot refund the R150 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems. *Voucher valid for 1st sign up only.

 

We generally observe three kinds of problems with our vouchers:

  1. The voucher code is incorrectly typed at checkout: As the code is case-sensitive, we recommend our clients to copy (Ctrl+C) and paste (Ctrl+V) the code instead of typing it in. It is also important to make sure that no spaces are left at the beginning or at the end of the code
  2. The voucher has expired.
  3. The order is not adhering to terms and conditions for the "Newsletter sign-up coupon": This kind of voucher applies only to orders with minimum R500, and does not apply to sale items.

 

We kindly ask you to please check the three points above. In case everything is done correctly but your voucher still does not work, do not hesitate to contact us with more details about your order (products, quantities, delivery address and voucher code) and we'll get a resolution for you.

Please note: We cannot refund the R150 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.

 

General

Please check our payment policy here.

For trade clients, please see our Conditions of Sale here.

 

Illumina.co.za supports a range of payment methods. You are able to use any South African Visa and Mastercard credit cards and certain cheque cards. We also accept Instant EFT via PayFast payments and Bitcoin options. We do not currently support Diner's Club and American Express cards.

 

After a successful transaction you should see a success page. On top of that, all successful transactions will receive a confirmation email. If you have not received confirmation via email, contact our Customer Care Team on 021 534 3636. We can double check if you might have misspelled your email address or find the reason why your order was not successful.