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Illumina Payment Policy

When you are ready to purchase your items, click the Proceed to Checkout button. Please log in if you have an account with us, if you do not already have an account you will be prompted to create one. You can also create an account here.

On your payment screen you will see the total amount of items. Please add your payment method and billing address.

Illumina accepts a number of payment methods:

 

What is PayFast?

PayFast is a payment method for online purchases that allows users to send and receive money online. PayFast offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayFast?

You can sign up for a PayFast account on PayFast's website.

Who do I contact if I have a problem with my PayFast account?

Unfortunately, we are not in a position to provide support on PayFast account problems. We kindly ask you to contact PayFast customer service directly.

When will my payment be deducted from my PayFast account?

Payment will be deducted from your PayFast account immediately after checkout.

How do I know my payment transaction is secure?

Illumina Pty Ltd. uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

You can see the transaction is secure if you see a key lock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure.

Illumina is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, Illumina has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

 

PAYMENT METHODS

Credit Cards

Cards and Payment Options Accepted:

You are able to use any South African Visa and Mastercard credit cards and certain cheque cards. We also accept Instant EFT payments and Bitcoin options. We do not currently support Diner's Club and American Express cards.

 

Security on Payment Transactions:

Illumina Pty Ltd. uses the PayFast Online Portal for payments. PayFast use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. 3D Secure is in place for all credit card transactions. They use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries. Payments and card details are automatically checked against large online databases of blacklisted details. For more details you can visit the Payfast website here.

 

Activating your Card for 3D Secure:

3D Secure is an extra layer of security in using your credit card for online transactions. Sellers are asked to enter their 3D Secure password or one time PIN –which they register with their bank– to authenticate that they are the actual cardholder.

Please visit the Payfast Website here and Scroll Down to the bottom of the page to activate your 3D Secure at your preferred bank.

My Credit Card Details Are Not Being Accepted. What's Wrong?

Check the following:

  • Did I type in the card number correct?
  • Did I type in the expiry date correct?
  • Did I type in the CCV Number at the back of the card correct?
  • Check with your bank or financial institution to rule out errors on their behalf.

 

If problems persist, please do not hesitate to call our Customer Care Team on 021 534 3636

 

INSTANT EFT PAYMENTS

I paid via Payfast EFT but haven't received my order confirmation?

Are you a Standard Bank customer? Standard Bank takes longer to process Instant EFT. To speed up the process, send your proof of payment to support@payfast.co.za or give PayFast a call on 0861 729 327.

Once PayFast have verified your payment with us, we will process your order.

 

BITCOIN

What is Bitcoin?

Bitcoin is an innovative digital payment method, performed over a peer-to-peer network. We partnered with Luno (previously known as BitX) to allow our sellers to accept Bitcoin payments.

Buyers can purchase Bitcoin in a variety of ways (in almost any country in the world) and use it in a variety of ways: including online purchases using PayFast.

Buyers simply pay the Bitcoin amount (at the current rate of exchange) during checkout. Sellers will still receive South African rand, just like with all our other payment methods.

Neither PayFast nor the seller receives or stores any Bitcoin, so there aren’t any risks of security, volatility or exchange rate fluctuations.

For a more in-depth explanation, please see the PayFast Website.

Benefits of using Bitcoin

  • Accept international payments
  • Guaranteed payments, no chargebacks
  • You receive the exact ZAR amount requested
  • No risk of exchange rate volatility

 

VOUCHERS AND COUPON CODES

Do You Offer Gift Vouchers?

Unfortunately we do not offer Gift Vouchers at the moment.

I Have Two Separate Illumina Store Credits. How Can I Use Them In One Order?

If you have two separate Illumina store credits, please contact our Customer Care Team so that they can consolidate them into one voucher code for the sum of the amount of the two store credits.

Please note that we are not able to consolidate any sale coupons or vouchers with a store credit.

021 534 3636 | customercare@illumina.co.za

I Didn't Receive My Newsletter Sign Up Voucher. What Can I Do?

Please make sure the email was not accidentally routed into your spam folder. To make sure you never miss our emails, add jane@illumina.co.za  to your email contacts.

If you cannot find the email in the spam folder, please contact our Customer Care Team at customercare@illumina.co.za .

Please Note:  This kind of voucher applies only to orders with minimum R500, and does not apply to sale items. Voucher issued for 1st sign-up only. We cannot refund the R150 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.

My Voucher Code Doesn't Work. What Can I Do?

We generally observe three kinds of problems with our vouchers:

  1. The voucher code is incorrectly typed at checkout: As the code is case-sensitive, we recommend our clients to copy (Ctrl+C) and paste (Ctrl+V) the code instead of typing it in. It is also important to make sure that no spaces are left at the beginning or at the end of the code
  2. The voucher has expired.
  3. The order is not adhering to terms and conditions of the voucher offer. E.g : "Newsletter sign-up voucher": This kind of voucher applies only to orders with minimum R500, and does not apply to sale items. Voucher issued for 1st sign-up only.

We kindly ask you to please check the three points above. In case everything is done correctly but your voucher still does not work, do not hesitate to contact us with more details about your order (products, quantities, delivery address and voucher code) and we'll get a resolution for you.

Please note: We cannot refund the voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.

 

GENERAL

My Computer Froze While Processing Payment. How Will I Know That My Payment Went Through Successfully?

After a successful transaction you should see a success page. On top of that, all successful transactions will receive a confirmation email. If you have not received confirmation via email, contact our Customer Care Team on 021 534 3636. We can double check if you might have misspelled your email address or find the reason why your order was not successful.

How Do I Know If Illumina Is A Safe Online Shop?

We are highly committed to provide you with a safe value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.